Identify the exact hardware
Two switches from the same manufacturer may use different generations of software and integrations. In our setup, older Eaton switches remain accessible through Alexa while newer Eaton devices are managed through Brightlayer.
What to check
- Record the label and model printed on the device or shown in its current app.
- Check whether the manufacturer officially supports that model in the newer app.
- Confirm whether Alexa can still operate it.
- Do not remove a functioning integration just to test an unsupported app.
What we can—and cannot—conclude
Our older units report model 534C-0503 and an app version shown as “2.3.7 2.4.” We have not independently verified the reason Brightlayer does not list them. Compatibility should be checked against current manufacturer documentation.
💡 EzeLuma Tip: Document the original settings before changing anything, then test one change at a time.